When something gets stuck
Find out what happened and what you can try next.
6 guidesA source, original, or share link will not open
Find out whether the file is unavailable, still processing, or no longer shared.
A reply stopped, failed, or cannot send
Check context, uploads, connection, and allowance before trying again.
A note did not save or changed elsewhere
Keep your draft while choosing which words to retain.
Getting help and sending feedback
Give us enough context to understand the problem without oversharing.
A file is still processing or won't upload
Work out whether the file is uploading, being understood, or needs another try.
Search isn't finding what you expected
Check readiness and scope, then try a different clue.