Getting help and sending feedback

Choose the right path

Use Contact in Guides for support and access questions. In the app, Feedback is available from navigation. Helpful and Not helpful under an answer refer to that particular response.

What to include

1. Describe what you were trying to do and the action that failed.
2. Include the visible error, approximate time, device/browser, and file type if relevant.
3. Say what you expected and whether you can reproduce it.

Keep private details out

Do not send passwords, one-time codes, full payment-card details, or private source/share links in a general report. A cropped screenshot of the error is often enough. If sensitive material is needed to investigate, clarify how to share it first.